General FAQs

About COPA

The main office is open Monday thru Friday from 9:00 a.m. to 7:00 p.m.

No. COPA is not a part of the CPD. COPA is a completely independent agency within the City of Chicago responsible for the intake of all complaints regarding allegations of misconduct by CPD members and the investigation of such allegations. COPA is staffed by civilian investigators and headed by a civilian Chief Administrator who is appointed to a four-year term.

No. COPA and the CPB are two separate City of Chicago agencies. The CPB is an independent civilian body that reviews and decides disciplinary matters brought before it by COPA and the Superintendent of CPD. The nine members of the CPB are private citizens appointed by the Mayor with the advice and consent of the City Council. For more information please visit

On October 5, 2016, the Chicago City Council passed an ordinance to establish COPA. On September 15, 2017, COPA officially opened.

COPA publishes a quarterly report on April 15, July 15 and October 15 each year, and an annual report on February 15 of each year, that includes data on the number of complaints filed with, investigations pending before, and cases closed with the agency each quarter. For more up-to-date complaint and investigation data, please view COPA’s Data Dashboards and Data Portal.

Pursuant to MCC § 2-78-105, the agency’s budget is determined by City Council as part of its annual budget process. However, the agency’s budget may not be less than one percent (1.0%) of non-grant funds appropriated to the Chicago Police Department by the City Council.

We encourage all qualified applicants to apply for a position at COPA. You can learn more about available positions at COPA by viewing our Careers page.

Transition to COPA

COPA is not a new name for IPRA. Between 2007 and September 15, 2017, IPRA (the Independent Police Review Authority) was responsible for the intake of all allegations of misconduct made against members of CPD and the investigation of certain categories of such complaints.  Subsequently, on October 5, 2016, the Chicago City Council passed an ordinance establishing COPA as the successor to IPRA. On September 15, 2017, COPA began operating as a completely separate, new investigative entity. The leadership at COPA have set out to create a new agency from the ground up with a new staff and new rules for how investigations are conducted, all of which are grounded in the agency’s four key values: Integrity, Transparency, Independence, and Timeliness.

Complainants do not need to re-file any pending complaints with COPA.  Any cases that were still open when IPRA closed will be investigated by COPA. Once investigations are complete, complainants will be notified of the outcome of our investigation in a letter sent via certified mail.

All employees hired by COPA went through a rigorous hiring process to obtain positions with the agency. This included screening for qualified candidates, rigorous testing for certain positions (including each investigator position), and an in-depth interview process. IPRA employees interested in working at COPA were required to go through the same application process as external candidates in order to obtain a position with COPA. To learn more about the make-up of our staff, please visit the Our People page.

Our Staff

Pursuant to MCC §2-78-120(s), no investigator employed by the agency can currently be a sworn member of CPD, or have been a sworn member of CPD within the last five years.

All investigators completed a weeks-long training program called COPA Academy, which provides our investigative and legal staff training on investigative processes, practices and principles. The hands-on-training is taught by subject matter experts and COPA senior leadership, and covers a variety of subjects, including implicit bias, complaint intake, procedural justice, investigative strategies and tactics, and legal concepts.

To learn more about COPA’s training program, view the Organizational Development page.

Filing Complaints

Information on the different ways to file a complaint can be found on the Complaints page.

No. You can file a complaint directly with COPA. However, if you would like to do so, you can go to a district station to file a complaint. CPD members are required to take your complaint and forward it to COPA.

An individual’s incarceration does not preclude them from filing a complaint of misconduct. Individuals that are in custody can mail their complaint via the United States Postal Service to:

Civilian Office of Police Accountability
c/o COPA Intake Section
1615 W. Chicago Avenue, 4th Floor
Chicago, IL 60622

COPA can set up interviews with individuals in the custody of the County Jail or the Illinois Department of Corrections.

Family members and legal representatives can file a complaint at any time in person or by web, phone, or mail.

We understand that in some instances the individual who suffered the alleged misconduct cannot themselves file a complaint, such as, if the allegation of misconduct involves a minor or an individual who is deceased or otherwise incapacitated.  In such instances, the person’s attorney, parents, guardian or another family member may file the complaint on his or her behalf.

In addition, if you have witnessed any misconduct on the part of a CPD member, but are not the subject of such misconduct, you may also file a complaint.

In all instances, it is important that the person filing the complaint provides as much information as possible about the incident to assist in the investigation of the complaint.

Yes, minors may file a complaint. However, if at any point a minor will need to sign an affidavit, then a legal guardian will need to be present.

A Sworn Affidavit is not required in support of allegations against Police Officers or other members of the Chicago Police Department, except for those holding the rank of Sergeant, Lieutenant, and Captain.

Applicable collective bargaining agreements between the City of Chicago and the labor union representing sworn supervisory Chicago Police Department members require allegations of misconduct against Sergeants, Lieutenants, and Captains to be supported by a Sworn Affidavit. By signing the affidavit, the complainant is simply stating that the allegations being made against the member are true and correct and, thus, not false. If after taking all reasonable steps, COPA is unable to obtain a Sworn Affidavit from a complainant, guardian, victim, or witness, COPA will attempt to identify and gather sufficient evidence to support an override of the affidavit requirement to permit further investigation.

Except with respect to allegations of excessive force, there is not a time frame in which a complaint must be filed.  For allegations of excessive force, state law requires that charges against the offending officer be brought before the CPB within five (5) years of the date of the underlying misconduct.  However, in all instances, it is best to file a complaint as soon as possible following an alleged incident of misconduct in order to allow COPA time to conduct a thorough investigation.

It is not necessary to know the names of the officers involved or the people who witnessed an incident, but it is always helpful for COPA investigators to have as much accurate and complete information as possible in order to conduct a fair, thorough, and timely investigation. Any information that can assist COPA in identifying potential witnesses such as addresses, descriptions, and nicknames is useful to help progress the investigation.

The complaint is received and it is assigned a Log Number.  COPA retains those complaints that are within its jurisdiction for investigation and refers those not within our jurisdiction to other investigative agencies for investigation.  COPA will send a letter within five (5) business days of receiving the complaint that indicates which agency is investigating the matter as well as contact information for the investigating agency should there be further questions.   To learn more about what happens after you file your complaint, view the Investigative Process page.

For an in-depth review of the process, please review the Investigative Process page. It is important to note that the investigation conducted by COPA is only one part of the accountability system. If COPA’s investigation results in a Sustained finding against the police officer(s), our investigation is then reviewed by CPD and could also be reviewed by the Chicago Police Board before COPA’s recommendation is enforced by the Superintendent of CPD.

To learn more about the possible outcomes of a COPA investigation, view Step 3 of the Investigative Process page.

Harassment or retaliation against a complainant by any officer is unacceptable and expressly prohibited pursuant to MCC §2-78-160.  If an individual believes he or she has been subjected to harassment or retaliation because a complaint has been filed, or because attention is being brought to a pending investigation, he or she should immediately notify COPA.

No.  COPA does not ask for or collect information about these matters. In addition, as a civilian investigative body, COPA investigators have no arrest powers. Our duty is to record all complaints, and gather information, related to allegations of police misconduct regardless of the complainant’s status or past criminal history.

Complainants and family members may call the COPA main office and ask to speak to a Case Liaison with questions, including the status of the investigation. Although the Case Liaisons cannot disclose specific details regarding the investigation, he or she will be able to provide updated information as it becomes available. Please be sure to have the unique Log Number assigned to your complaint when you call so that we can quickly locate your case file. The Log Number can be found at the top of each letter you receive from COPA regarding your case file..

Although COPA receives all complaints, COPA does not investigate all the complaints we receive. COPA only investigates those complaints that falls within its investigatory jurisdiction, which is defined by municipal ordinance. When COPA receives a complaint that falls outside its jurisdiction, it refers the complaint to another investigative agency for investigation. Most complaints that do not fall within COPA’s jurisdiction are referred to BIA of CPD. Some complaints are referred to other City agencies, such as the Inspector General for the City of Chicago. View the Jurisdiction page to learn more about COPA’s and BIA’s respective investigative jurisdictions.


For a detailed list of the types of allegations of police misconduct that COPA is authorized to investigate, please view the Jurisdiction page.

COPA seeks to resolve all investigations in a timely manner, with the expectation that most investigations can be concluded within six (6) months. However, some investigations, such as officer-involved shootings, are more complex than others. For all investigations, there are factors that can introduce delays beyond COPA’s control, such as the availability of witnesses, and the collection and testing of forensic evidence. Pursuant to MCC §2-78-135, if any investigation is not completed by COPA within 6 months, the Chief Administrator will notify the complainant(s) and involved officer(s) of the reasons the case is still ongoing.  Such notice is required every 6 months that the case remains open.

COPA refers all officer-involved shootings to the Cook County State’s Attorney for an independent investigation and review and to the FBI and/or the U.S. Attorney’s Office for the Northern District of Illinois if COPA determines that the shooting may have violated an individual’s civil rights.  COPA may refer other cases to the Cook County State’s Attorney and/or the Department of Justice (as applicable) based on, among other things, the nature of the complaint, the seriousness of the injury and the availability of video evidence.

If the CCSAO opens an investigation into an officer on the same matter that COPA is investigating, COPA will continue to conduct the administrative investigation while the CCSAO conducts a parallel criminal investigation.

When COPA recommends discipline or other remedial actions to the Chicago Police Department regarding one of its members, the Superintendent has 60 days to respond. If the Superintendent agrees with the recommended findings and disciplinary actions, then the process will continue as outlined the Investigative Process page.

While an investigation is pending, COPA will not publicly release the names of any officer, complainants, or witnesses involved.

Community Engagement

It is part of COPA’s mandate to address and educate members of the public about our mission, policies and ongoing operations, including how a person can file a complaint against a member of the Chicago Police Department (CPD). In addition to creating programming and events to deliver on this mandate, COPA also seeks to create opportunities to educate community members on their rights as civilians and the responsibilities of CPD as it pertains to when officers are permitted to use force.

COPA also supports several community outreach initiatives, including CPD district beat meetings, park districts events, and high school programs to facilitate the filing of complaints. To learn more about our upcoming community outreach events, view COPA’s Event Calendar.

Finally, together with members of the Chicago community, COPA has created the Community Advisory Council (CAC). The purpose of the CAC is to serve as a communication conduit between the community and the agency in order to provide input on COPA’s work. You can learn more about the work of the CAC here.

COPA understands the importance of public input and will often seek input from the public, including by providing public comment opportunities, soliciting feedback via surveys and face-to-face during public meetings. In addition, the public can send us feedback any time by completing our online Comment Form or emailing COPA at

If your organization is interested in having a COPA representative attend a community meeting or another event, please contact us at and provide as much detail as possible (date, time, purpose) about your meeting or event.


In addition to conducting investigations against individual members of CPD, COPA also has a role in recommending changes to CPD’s policies, practices, collective bargaining agreements, programs and training, in order to improve the accountability, effectiveness, integrity and transparency of CPD.

COPA can (and does) make recommendations concerning collective bargaining agreements.

Pursuant to MCC §2-78-120(m), COPA can make policy recommendations to CPD. COPA may make such recommendations through one of its investigations or they may come in the form of a public report, a policy report, a pattern and practice investigation, or an advisory letter.

CPD does not have to enact recommendations but does have to respond to all recommendations within 60 days of COPA submitting them to the Superintendent for review pursuant to MCC §2-78-130(b). CPD’s response must “include a description of the actions the Superintendent has taken or is planning to take, if any, with respect to the issues raised in the report or recommendation.” If CPD declines to implement a recommendation, CPD’s response must provide an explanation as to why the recommendation will not be implemented.

Case Portal FAQs

The Police Accountability Task Force (PATF) that was appointed by Mayor Rahm Emanuel in December 2015 issued a policy recommendation in February 2016 calling for the City to publicly release recordings and reports related to certain types of police incidents.  More specifically, the PATF recommended that these materials be released to the public no later than 60 calendar days from the date of incident, or at an earlier date when possible. The Mayor formally adopted the video release policy and COPA has implemented the policy through the launch of the case portal.

COPA and other law enforcement and prosecutorial agencies are allowed an opportunity for a one-time 30-day extension, if, in their respective opinion, public release of the evidence would impede an open investigation.

To read the full video release policy as written by the PATF.

The City of Chicago had generally followed a policy of not releasing any evidence pertaining to a police-involved incident while an investigation of the incident by any entity – COPA, CPD, the Office of the Cook County State’s Attorney, or the United States Attorney – was still ongoing.

It has become clear that the previous policy did not recognize the public’s need for timely information about these important incidents. The video release policy is intended to promote transparency for the public while also minimizing potential disruption to any ongoing criminal or administrative investigation.

The City of Chicago’s video release policy applies to the following types of incidents, each of which fall within COPA’s investigatory jurisdiction:

  • officer-involved shootings
  • officer-involved taser use that results in death or great bodily harm
  • incidents of death or great bodily harm (other than self-inflicted harm) that occur in police custody

Pursuant to the policy, evidentiary materials obtained by COPA in connection with pending investigations will be released within 60 days and will include the following:

  1. Video:
    1. Dashboard cameras
    2. POD video
    3. Body-cam video
    4. Lockup cam footage, and
    5. Third-party footage obtained by COPA (such as cellphone footage; CTA video footage, security camera footage obtained from private businesses, etc.)
  2. Audio:
    1. 911 calls
    2. OEMC dispatch recordings
    3. CPD radio calls, and
    4. Third-party audio
  3. Police Reports
    1. Arrest Reports
    2. Original Case Incident Reports
    3. Officer’s Battery Reports, and
    4. Tactical Response Reports

According to the PATF’s definition, for the purpose of the transparency policy, great bodily harm includes any injury that is serious enough to require treatment in a hospital or a medical facility located in a correctional institution.

The video release policy promulgated by the PATF only requires the release of evidence related to the incidents described above. Any incidents that do not fall within the scope of the video release policy, but reflect other uses of force by a member of the Chicago Police Department that may be of great public interest, will be posted under the “Other Use of Force” category on the website.

Evidence will be released within 60 days of the incident or the date COPA was notified of the incident (if later). COPA and other law enforcement and prosecutorial agencies may submit a written request to obtain a one-time extension of 30 days, if public release of the evidence would impede an open investigation.

Yes. Pursuant to the video release policy, to the extent that COPA has the information to do so, COPA will send a letter and attempt to place phone calls to individuals who have been identified as involved in the incident to inform them that evidence will be publicly released on the website. In the event that the subject is deceased, COPA will provide the notification to the subject’s family or legal representative, if known to COPA.  For cases in which a video recording scheduled for release on the website depicts the incident that is the subject of COPA’s investigation, COPA will offer that individual (or their family or legal representative) an opportunity to view the video and related evidence prior to its release.

No. The video release policy requires the release of materials in COPA’s possession related to any of the incident categories listed above. Often, many officers will be on the scene of an incident, and additional officers may submit reports relating to the incident. Appearing in materials released on the website does not mean that the officer is under investigation.

The video release policy was adopted to serve the public interest by promptly releasing material related to certain kinds of incidents. The policy operates separately from the underlying investigation and adjudication process.

The video release policy requires release of materials within 60 days of the incident. In many cases, misconduct investigations will not be complete prior to the release of materials pursuant to the video release policy.  The fact that materials relating to an incident have been released on the website does not mean that a determination has been made regarding the conduct of an officer depicted in the materials.

The materials released on the case portal include recordings from a variety of sources, such as dashboard cameras, POD cameras, CTA security cameras, as well as security cameras operated by private businesses. The varied quality and clarity of the videos on the case portal reflect the varying quality and clarity of the recording devices and systems from which the videos are obtained.

The speed of your internet connection will determine how quickly the video loads on the case portal.  All video on the case portal is played through COPA’s Vimeo account.  For information on the optimal internet speeds for watching video on the case portal, please click here.

In some cases, no video material exists. In other cases, dashboard cameras or other video sources like surveillance cameras may capture events leading up to an incident, or its aftermath, but not the incident itself.

In order to protect the privacy, and potentially the safety, of bystanders, witnesses and other individuals not involved in the incident, personal identifying information about those people, including their names, addresses, dates of birth, and other information that would reveal their identity, has been redacted.  In addition, social security numbers, driver’s license numbers, license plates numbers, vehicle identification numbers, phone numbers and employee numbers of all individuals listed in the records, as well as police computer login numbers has been redacted.  Finally, personal health information has been redacted and certain 911 calls have been withheld pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).  If a 911 call related to a case on the case portal has been withheld, pursuant to HIPAA, it has been indicated.

There are a few reasons why an incident might not appear on the case portal:

  • The incident involves a juvenile: Evidence for incidents involving juveniles will not be released on the case portal, pursuant to the Illinois Juvenile Court Act, 705 ILCS 405/1-1, et seq., which prohibits the City from releasing law enforcement records that relate to a minor who has been investigated, arrested, or taken into custody before his or her 18thbirthday, without a court order
  • The incident is recent and evidence has not yet been released, the incident may still be within the 60-day release window, or may be subject to a one-time 30 day extension as a result of a written request received from a law enforcement agency.
  • The case involves an incident for which a COPA investigation was completed and closed prior to the creation of the video release policy.
  • The incident is not one of the types of incidents covered by the policy.
  • The incident does not fall within COPA’s investigatory jurisdiction.

If you believe that you know of an incident that falls under the policy, is not subject to the juvenile exception, and is not on the website, you may contact with additional questions or for more information.

  • Use the search options on the left to find specific cases by Log # or date.
  • Click on one of the Incident Types to filter all cases that involve that type, even if it is not the primary nature of the investigation. For example, an allegation of excessive force during a search warrant that results in an allegedly false arrest will display for Excessive Force, Improper Search & Seizure – Fourth Amendment Violation, and Search Warrant.
  • Click each column of the list to sort by date or district of occurrence. Dates are added to each column as the case progresses. If you see a date for Transparency Release date but no Closed Date, that means COPA’s investigation into the incident is ongoing. If there is a blank spot in the Transparency Release Date, the case did not qualify for a VRP release. The Closed Date is the date COPA completed its investigation. The FSR/Memo Posted Date is the date the report was added to this portal. If there is a Closed Date but no FSR/Memo Posted Date, that means the report has not yet reached the post-COPA status needed for it to be posted. For more information about the status of a particular investigation, please visit the City’s Data Portal.

Data FAQs

COPA publishes its data in two places. Pre-set graphs and charts depicting the agency’s monthly caseload can be found in Data Dashboards. The raw complaint data, including investigation status, for all investigations from 2007 to present can be found by visiting the Data Portal. This links directly to the City of Chicago’s data portal – an open data platform.

COPA is committed to transparency. This includes providing the public with information about its investigative operations and trends found within the complaint data that it collects.

When COPA receives a civilian complaint or a notification from the Chicago Police Department, information about the incident is entered into the agency’s current case management system. As more information about each incident is added to the case management system, including status updates, investigative outcomes and disciplinary recommendations, corresponding changes will be reflected in the data seen on COPA’s website.

The data featured on COPA’s Data Dashboards are updated monthly, shortly after the first of each month.

COPA’s dataset featured on the City of Chicago’s Data Portal is updated weekly. However, in order to publish the most accurate complaint data, information uploaded to the City’s Data Portal is delayed by up to three weeks from the original complaint date.

Broadly speaking, the COPA Data Dashboards are organized by the major milestones of an investigation:

  • Complaint intake
  • Investigative review (i.e. the time in which the investigation is pending), and
  • Conclusion of an investigation.

We encourage you to also review the following resources on our website to better understand the data presented on the Data Dashboards:

We aim to provide context to some of our very basic metrics. Some COPA investigations require more resources than others, and as such a more descriptive view of the data can be useful. For example, COPA’s oldest investigations, such as officer-involved shootings, tend to be complex as more steps are typically involved to reach an investigative outcome.

We also aim to provide accurate comparisons of the data over time: some data may be compared month-over-month, and some data may be compared through similar points in time (such as “Last Month,” “Year-to-Date,” and “Rolling 12-Month” views).

COPA publishes information, including media files, for certain investigations on our website. You can find information about individual investigations by visiting:

A complaint is a notice filed by a civilian alleging that an act of police misconduct occurred. By statute, COPA also receives notifications directly from the Chicago Police Department when the following events occur:

  • Firearm discharges
  • Taser discharges
  • Incidents in lock-up
  • Motor vehicle accident involving a death

To access the City’s Data Portal, visit our “Data Portal” page and click “Access City of Chicago Data Portal”.

Once on the City’s open data portal, you’ll land on the “COPA Cases – Summary” dataset page. You may also navigate to the “COPA Cases – By Complainant or Subject” and “COPA Cases – By Involved Officer” datasets under “Featured Content Using this Data.”

To explore the data, look to the upper right of the page and click on “View Data.” Alternatively, you may visualize the data through the Data Portal’s built in graphics and charts by clicking on the “Visualize” tab.  Advanced users who would like to download the data to analyze in their preferred data analysis tool can access the dataset under the “Export” or “API” tabs.

More information about COPA’s dataset, including metadata and column meanings, can be found on the dataset landing page. The City of Chicago also has several tutorials on how to use its open data portal.

There is no difference in the content across the three datasets, only in how the data is organized.

“COPA Cases – Summary” contains all available fields in a format such that one row is equal to one investigation. In investigations where there are multiple officers or subjects, each officer or subject is separated in respective order by a “ | “ symbol. This dataset is ideal for users who want to look up the details of a certain investigation. It is also ideal for analyzing, summarizing or visualizing basic complaint data.

“COPA Cases – By Complainant or Subject” contains basic complaint data and subject data in a format such that one row is equal to one subject. Basic complaint data may be duplicated if there are multiple subjects. This dataset is ideal for advanced data users, and users who want to accurately analyze, summarize or visualize COPA’s complaint data based on the subjects involved in the investigation.

“COPA Cases – By Involved Officer” contains basic complaint data and officer data in a format such that one row is equal to one officer. Basic complaint data may be duplicated if there are multiple officers. This dataset is ideal for advanced data users, and users who want to accurately analyze, summarize or visualize COPA’s complaint data based on the officer involved in the investigation.

If you are seeking to join datasets, you can do so using the “Log Number” field.

In accordance with the collective bargaining agreements set forth by the police unions and the City of Chicago, COPA cannot release personally identifying details about officers unless there is a legal request for such data (e.g., a Freedom of Information Act request, a discovery request for pending criminal or civil matters, etc.). However, we believe it is important for the public to be able to identify trends based on broad demographic data, and have made available involved officer race, age range, and range of years on the force.

If a log number is not available on the Data Portal, it either means that the case is too new to be displayed on the Data Portal, or it is a confidential Bureau of Internal Affairs investigation. It can take between two and three weeks from the date a complaint is made for an investigation to appear if it is not confidential. There is a delay on displaying new investigations on the portal so that we publish the most accurate data possible.

The COPA Data Dashboards and the COPA dataset on the City of Chicago’s Data Portal are not updated at the exact same rate, which may lead to slight differences. The Data Dashboards are updated just after the first of each month. The COPA dataset on the City’s open data portal is updated weekly, meaning that it reflects the most updated information on the agency’s complaint data.

Please use the “Help/Accessibility” form available on the COPA website to tell us about the issue you are experiencing.

Mediation Pilot Program FAQs

It is a community-police pilot mediation program consistent with the City of Chicago’s Consent Decree.  The 6-month pilot program will provide for voluntary mediation of selected complaints against Chicago Police Department (CPD) members.  The mediation will be a confidential process in which the complainant(s) and accused CPD member(s) meet and, with the assistance of a neutral mediator, discuss the alleged misconduct with the goal of arriving at a mutually agreeable resolution.   Successful mediation will be a process in which the parties have heard, clarified, and understood the issues and each other’s point of view.  The mediation may or may not result in an agreement.  The participants are not required to reach a formal resolution.

COPA’s role in the pilot program is to screen eligible complaints, notify the parties when their complaint is eligible for mediation, refer to CCR for mediation, and close complaints upon completed mediation.

The following complaints are eligible for mediation:

  • perceived bias/harassment;
  • failure to provide service/neglect of duty;
  • discourteous treatment/unprofessionalism;
  • unnecessary physical contact (i.e., no-injury/contact that is not a reportable use of force); and
  • any other complaint that, in the view of the COPA Chief Administrator, is likely to have a minimal negative impact on the operations or professional image of CPD or the complainant has conveyed that mediation is the preferred method of resolution.

The following complaints are ineligible for mediation:

  • a reportable use of force by a CPD member;
  • an arrest of the complainant;
  • an allegation of verbal abuse, as defined in 2-78-100 of the Municipal Code of Chicago;
  • a lawsuit filed regarding the allegations in the complaint;
  • an intimate partner relationship between the complainant and the CPD member (i.e., instances of domestic violence or sexual misconduct);
  • injury to the complainant or CPD member;
  • property damage caused by the complainant or CPD member; and
  • complaints against a CPD member that include an express or apparent alleged violation of Illinois state law, the criminal code of another state, or a criminal federal statute.

During the pilot program, only complaints identified by COPA or CPD’s Bureau of Internal Affairs, and determined to be eligible by COPA, will be referred for mediation. Upon completion of the pilot program, the City will assess whether to adjust the scope of complaints eligible for mediation.  A complainant’s expressed desire to have their complaint mediated will be considered when determining whether a complaint is appropriate for mediation.

No. The program operates pursuant to a pilot City policy, and the purpose is to review select categories of complaints to assess and evaluate how to implement a police-community mediation program on a larger scale. There will be room for input and evaluation from CPD members and complainants throughout and at the conclusion of the pilot.

Two mediators will be present in each mediation. If the mediation takes place at the CCR offices, with both parties in-person, mediators will be present in the room. If the mediation takes place virtually within the CCR offices, mediators will also join virtually and will not be seated with either the complainant or the CPD member.

The following are summary steps for screening and referring complaints for mediation:

  • COPA’s Intake Unit receives and reviews the complaint to determine whether it falls within COPA or CPD’s Bureau of Internal Affairs’ (BIA) jurisdiction.
  • COPA and BIA further screen the complaint to determine whether the complaint meets the mediation eligibility criteria.
  • Once determined to be eligible for mediation, summary information regarding the complaint is referred to CCR.
  • CCR reviews the summary information provided and conducts outreach to the complainant and the CPD member(s) to explain the mediation process and determine whether both parties are willing to participate in mediation.
  • If both parties agree to mediation, a mediation session is scheduled around both parties’ availability and mediators are assigned. If either party does not agree, CCR notifies COPA that mediation has been declined by that party.
  • COPA and BIA determine whether the complaint should be investigated further or closed.

The mediation includes one meeting with a 2-hour time limit and will follow the following schedule:

  • Mediator(s) and/or CCR staff will meet with each party separately to discuss concerns, review and sign the confidentiality agreement with both parties, and hold cell phones (if the mediation is handled remotely).
  • Both parties and the mediator(s) will move into shared space, either a room at an in-person mediation or the same Zoom room in a virtual mediation.
  • Mediator(s) will give opening statement, which will address the role of mediators, ground rules, and confidentiality.
  • Each side will give a brief statement addressing what they hope to accomplish.
  • Mediator(s) will set an agenda.
  • The mediator will facilitate open conversation between the parties. The purpose is to have open dialogue with the goal of seeking understanding of the other side’s experience.
  • After the open conversation, the mediator may determine that it would be helpful to meet with each party individually in an additional brief caucus session.
  • Mediator(s) bring discussion to a close.

Mediation will be held in one of two ways; the option used must be agreed to by both parties:

  • If both parties are comfortable meeting in person, the mediation will be held at CCR’s offices in downtown Chicago. The complainant will be made aware that the CPD member will be joining the mediation while on-duty, so the CPD member may be in uniform and carrying their service weapon during the mediation.


  • If a party is not comfortable meeting in person, the parties may agree to hold the mediation virtually while at CCR’s downtown offices. CCR staff will support the parties by providing private rooms with access to the virtual mediation. Complainants and CPD members will not be in the same room.

The mediator does not make any determinations about who is right or wrong and/or if an allegation is “true” or “untrue,” and in fact is prohibited from doing so under the Illinois Uniform Mediation Act. The mediator is not a judge and will not make any judgments or factual determinations. The parties are not required to agree for the complaint and mediation process to be considered as “completed.”

For example, if the complaint relates to perceived bias, the community member may wish to explain to the CPD member why the CPD member’s actions made them feel targeted or discriminated against, and the CPD member may wish to explain policing practices to the community member. Though the complainant and CPD member may not come to agreement, the mediation may still be considered successfully completed.

Complaints successfully completed through mediation will result in closure of the complaint without additional investigation or CPD member discipline.

The mediation program is voluntary; both parties (CPD member and complainant) must agree to enter mediation.  If either party does not wish to engage in mediation, COPA will follow standard intake and investigative practices, which may result in a disciplinary recommendation and outcome against the CPD member, or no disciplinary recommendations or outcome.

Good faith means that a party used the mediation process for its intended purpose – to meaningfully engage with the other party to the conflict. The mediators and CCR will determine whether parties participate in good faith.

Examples of behavior that would be considered not participating in good faith:

  • A party appears for mediation, but does not speak during the session.
  • A party appears for mediation, but refuses to hear from the other party.
  • A party attempts to use mediation as an interrogation or as discovery.

Yes.  The mediation process will be governed by confidentiality protections in applicable law, including the Illinois Uniform Mediation Act.

No.  Mediation sessions will not be recorded or transcribed.  All information, including notes, records or other documents generated during the mediation will be destroyed at the conclusion of the session.

Individuals with limited English proficiency may bring an interpreter with them to the mediation session.

There is waiting space for non-participants who accompany for support. A support person may be present when the participant meets alone with the mediators or during breaks. The support person does not otherwise participate in the joint mediation session.